Delivery Policy

Digital Product Delivery

As we primarily offer digital security software and services, most of our product delivery is handled electronically. Here's what you can expect when purchasing from us:

Immediate Access

After completing your purchase, you will receive immediate access to download your Norton security products. Access information will be provided via:

• An order confirmation page displayed immediately after purchase
• A confirmation email sent to the email address provided during checkout
• Your personal account dashboard (if you created an account)

Email Delivery Timeframe

Confirmation emails containing your product key, download instructions, and receipt are typically delivered within minutes of purchase completion. However, please allow up to 24 hours for delivery. If you haven't received your confirmation email within 24 hours:

• Check your spam/junk email folder
• Verify you entered the correct email address during checkout
• Contact our customer support team for assistance

Product Activation

Norton security products require activation using the product key provided at purchase. Activation instructions will be included in your confirmation email and are also available in our Support section.

Most Norton products allow installation and activation on multiple devices, depending on the specific product purchased. Please refer to the product details for information about the number of devices supported by your particular purchase.

Physical Product Delivery (Where Applicable)

For customers who purchase physical media (such as installation DVDs or retail boxed products):

Shipping Methods & Timeframes

Note: Business days do not include weekends and holidays. Orders placed after 2:00 PM EST may not be processed until the following business day.

Shipping Restrictions

We currently ship physical products to the United States and Canada only. For international customers, we recommend our digital delivery options.

Tracking Information

Once your order ships, you will receive a tracking number via email. You can also find tracking information in your account dashboard if you created an account during checkout.

Order Issues

If you experience any problems with your order delivery, please contact our customer support team immediately. We are committed to resolving any delivery issues as quickly as possible.

Common Delivery Issues & Solutions

• Missing confirmation email: Check spam folders or contact support to resend
• Download problems: Try alternative download links provided in your confirmation email or contact support for assistance
• Activation issues: Refer to our troubleshooting guides or contact technical support
• Damaged physical media: Contact support within 30 days of receipt for a replacement

Contact Information

For any questions or concerns regarding product delivery, please contact us at: